Refund & Return Policy

You have the right to cancel your order within 14 days without giving any reason. To exercise this right to cancel, you must inform us of your decision to cancel by contacting us within the 14 day period commencing the day after you received the order. The products must be unopened or tampered with and in resalable condition.

To return the product(s) you must email hello@lavishbeautylondon.com to start the returns process. The product(s) you return must be unopened and in it's original packaging, unless you are claiming that it is defective. The product(s) must be returned to us without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation of your order to us.

If the product(s) is not defective, the price paid of the product(s) returned will be refunded to you in full. You will have to bear the cost of returning the goods. We do not cover any shipping costs in the instance of a successful refund.

If the product(s) is defective in any way, we will offer you an exchange or refund and pay the cost of the delivery and return charges.

When we receive the returned product(s) we will make the reimbursement to you without undue delay, and not later than 14 days after we receive the product(s) back from you. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

If within the 14 day period commencing the day after you received the product(s) you have not notified us of cancellation of your order or that a product is defective in accordance with these terms, then you shall have no right to return the product(s) thereafter.